Privacy Policy

At Rover & Belle, your privacy matters deeply to us. This policy describes what information we collect, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly to us, such as:

• Name, email address, and shipping address when you place an order or create an account.
• Payment information (processed securely via our payment provider; we do not store card details).
• Pet profile details (name, breed, birthday) when you personalise your box.
• Communications you send us, including enquiry and support messages.

How We Use Your Information

We use your information to:

• Process and fulfil your orders and send shipping confirmations.
• Personalise your box experience based on your companion's profile.
• Send occasional journal updates and seasonal offers (you may opt out at any time).
• Improve our service and troubleshoot issues.

Information Sharing

We do not sell your personal information. We share data only with trusted service providers who assist us in operating our business (e.g. payment processing, shipping carriers, email platform) and only to the extent necessary to provide those services. All third parties are contractually bound to handle your data with care.

Cookies

We use essential cookies to keep your cart and session active. We may also use analytics cookies (anonymised) to understand how visitors use our site. You can adjust cookie preferences in your browser settings at any time.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at hello@roverandbelle.ca. Canadian residents have additional rights under PIPEDA.

Changes to This Policy

We may update this policy from time to time. We will notify you of any material changes via email or a notice on our site, and the revised policy will take effect on the date posted.