Returns & Exchanges

We stand behind every item in a Rover & Belle box. If something doesn't meet your expectations, we'll make it right — simply and generously.

Return Window

Items may be returned within 30 days of delivery. Returns must be unused, in original packaging, and accompanied by your order confirmation. Perishable goods (treats, provisions) and personalised items are not eligible for return.

How to Initiate a Return

1. Email us at hello@roverandbelle.ca with your order number and the items you'd like to return.
2. Our team will respond within one business day with a prepaid return label (Canada only).
3. Pack the items securely and drop them off at your nearest courier location.
4. Once received and inspected, your refund will be processed within 5–7 business days to your original payment method.

Exchanges

We are happy to exchange any eligible item for a different size, colour, or alternative product of equal value. Exchange requests follow the same process as returns — simply note your preference in your initial email and we'll reserve the replacement item.

Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact us within 48 hours of delivery with a photo and your order number. We will arrange a complimentary replacement or full refund at no cost to you.